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Frequently Asked Questions

  

SERVICE QUESTIONS

 

Why I have to read this "Frequently Asked Questions"?

This are our Frequently Asked Questions in the last 10 years and we recieve these questions daily. Please look for the right question and you will find the correct answer to that, but if you have any other questions, please  contact us .

 

First I have to book the accommodation or the transfer?

According to our policy we can send you the offer only, if an exact destination and travel time is given. Important to know that we are not a travel agency. With over 10 years of experience, we recommend that you first select the destination and date, then book your accommodation and only after ask for a quotation to avoid misunderstandings. Please note that we need the final and full details to send you an offer.

 

When and what details do you need from me for the offer?

With pleasure we send you an offer, but not earlier than 6 month within your planned departure date and knowing all information which is needed. The reason is that we can not forecast the fares (toll fee, costs of fuel, parking fee.. etc) so much time in advance and can not guess your pick-up place, drop-off place or the day of travel, if you are also unsure about it. We thank you for your understanding.

 

What type of transportation do you have?

- One way / From one place to another with stop on the way or by direct transfer without stop

- Same day return / You’ll pay only a one-way fare plus a waiting charge, so your return leg is free

- Any day return / Multiply the one way charge by two

- Multi-city tour / The vehicle and the driver can stay with you or your group, if you stay no longer than one night per place

We have private transfers only. Send us your route and we would be happy to assist you on your journey.

 

Do you have airport transfer between Budapest and neighbourhood countries?

We have long-distance transfers only, so yes is possible between Budapest and Vienna Airport, Bratislava Airport or Zagreb Airport. In case you like travel to an airport which is far, we recommend to travel one day prior in order to avoid being late and miss your flight.

 

Can we stop for lunch or to see other places along the way?

Yes, of course and the costs will vary depending upon distances and waiting times.

  

Is the driver staying in the vehicle when we stop for lunch or we explore a place on the way?

He always stays in the vehicle during your excursion and wait for you at each stop. The drivers task is, apart from driving to take care of all your staff left behind in the car during sightseeing. Should you leave the car for a tour, you can leave luggage inside the car and we take responsibility for highest security of your belongings.

 

Do you provide transfer between Budapest city central and Budapest airport?

No. We have long-distance transfers only. We recommend you the official yellow taxi or the 100E shuttle bus in Budapest.

 

Is it a problem, if the pick-up place is not in Budapest?

Not problem. Accommodation of the driver will be covered always by the company, so not an extra costs for the customers.

 

How much luggage can I take with me?

Each passenger has an allowance of 1 big suitcase and 1 hand luggage without any weight limit. We don't charge extra large luggage, if notified to us in advance when making your reservation. It is your responsibilty to let us know well in advance.

 

What type of vehicles do you have?

We have a modern fleet of vehicles consists of European cars (Volkswagen, Ford, Citroen, Mercedes) and trailers. All vehicles we operate are in very good condition, having service check every 2 weeks. The exact type of vehicle we can give you only 48 hours before the travel day as each vehicle run minimum 150.000 km a year and need a lot of maintenance.

 

Do drivers speak foreign-languages and how safe are they driving?

Our drivers are not native English speakers, but all of them have at least intermediate knowledge of English, so you can easily communicate with them. They drive safe, not exceeding speed limit.

- Speed limit for the vehicle till 9 pax: 130 km / hour on highways, 90 km / hour other roads, 50 km / hour in cities or villages

- Speed limit for the bus category above 9 pax: 110 km / hour on highways, 70 km / hour other roads, 50 km / hour in cities or villages

 

How can I find my chauffeur?

- Hotel / In the reception or lobby

- Private apartment / On the main entrance of the accommodation

- River cruises & ships / At the reception area of the ship

- Airport / In the terminal’s meeting point with a A4 format plate (with the passenger’s name on it)

Our chauffeur is showing you the invoice with your name on it, to recognise the company.

 

Can I get an estimated price for my trip?

According to our policy we need to know the full travel details in order to check for available vehicles and drivers. Prices depends on the date and travel time of your transfer. If you require an extra sight-seeing stop on the way, the costs will vary depending upon distances and waiting times.


PAYMENT & BOOKING QUESTIONS

 

How early do I need to book my private transfer?

We recommend that you book as early as you can, because we can confirm only upon availability, but up to 24 hours before the travel start. Please be aware that for the offer or reservation we need full information about your trip.

 

Are your prices quoted per person or per vehicle?

Prices are quoted per vehicle.

 

What is included in your prices?

All our transfers have fixed prices, which cover all taxes, liability insurance, toll fee, parking fee, luggage assistance, transportation by air-conditioned and non-smoking vehicle, costs of fuel and full professional local chauffeur.

 

How can I book the private transportation?

First you can send only a request online through our website and our team will get in touch with you. It is really important that you provide all necessary details of your travel, so we can double check and send you a tailor made offer. After you agree with all and you send a written confirmation, we definitely make a fix reservation for you. Please note that to send an enquiry means only that we registered you in our system, reconfirmation is obligatory. After that we send you the e-Voucher (Confirmation Voucher by e-mail) which includes the booking details, chauffeur contact details and your reservation number.

 

What you need from me for the reservation?

- Full name of the lead client (name under the booking has been made at the accommodation)

- Emergency mobile number of the lead client (with country code)

- Exact pick-up address (with name of the accommodation)

- Exact drop-off address (with name of the accommodation)

- Your chosen option (with stop on the way or without stop)

- Type of the vehicle (car, van or bus)

- Pick-up date and time

 

How can I pay for my transfer and do you need deposit?

- Individual group from 1 till 8 pax / The price of the transfer must be paid in cash directly to the driver. You may pay in EUR or HUF (Hungarian Forint) as well, but only in one currency, mix is not accepted. If you by HUF (Hungarian Forint) the price may vary slightly, based on the actual exchange rate on the day of departure. If the transfer starts in Budapest we do not need deposit

- Individual group above 9 pax / If the transfer starts in Budapest you can pay by cash and we do not need deposit. If not possible we accept only PayPal in advance and after we will send you the invoice and the e-Voucher (Confirmation Voucher by e-mail)

- Partners and travel agencies / Our professional contracted partners have the possibility of payment by PayPal in advance and after we will send them the invoice and the e-Voucher (Confirmation Voucher by e-mail)

 

How can I cancel my reservation?

All cancellation needs to be forwarded in written to us. In case of no show or late cancellation we reserve the right to take legal steps and force the contracted amount through the Police and Courts. From your first e-mail we have your IP address, location and other information.

- Cash on the spot / We do not charge any penalty fee till 1 day prior, however we kindly ask you to book only in case your travel in 100% sure. We recommend that you book as early as you can. If you cancel a booking after the vehicle has been dispatched then a charge may be incurred; the charge will be based on the distance/time that the allocated driver has travelled/spent prior to the point of cancellation

- PayPal in advance / If you cancel at least 30 day(s) in advance of the scheduled departure, there is no cancellation fee / If you cancel between 8 and 29 day(s) in advance of the scheduled departure, there is a 50 percent cancellation fee / If you cancel within 7 day(s) of the scheduled departure, there is a 100 percent cancellation fee

 

We like to travel by private bus / coach. Can we pay on the spot by cash?

If the transfer starts in Budapest you can pay by cash. If the pick-up place is not in Budapest, you have to pay by PayPal in advance.

 

Do I have to tip the driver?

Tipping is regarded as a sign of good service here, if you decide not to tip then no-one will think any less of you. All our drivers expect from you is the fare you were quoted and if you decide to tip, surely they will appreciate it.


OTHER QUESTIONS

 

Can I take my pet with me when I travel?

We will study your request and carefully assess whether the carriage of your pet is possible or not. Please bear in mind that animals always need to be safely placed in an appropriate animal transport box (except for guide dogs) and can never travel alone.

  

What happens if my driver is delayed?

By the last 10 years experience we had, it happened maximum 3 times that we were late 10 - 15 minutes. In this case we call you right away, it is not neccessary to ring us. Should the driver be late more than 5 minutes and we did not call you, please call further emergency number, provided on your booking confirmation and our dispatcher will assist you immediately. All our vehicles are installed with a GPS tracking system. We can track our vehicles anytime, anywhere in Europe.

 

Do you provide cheaper shared shuttle transport between countries?

We don't operate shared transport, furthermore we are not recommending to use this type of service for long-distance travel, because there is no legal company in Central-Eastern Europe for that, so this is dangerous. Official shared shuttle can be offered only at airports on each city and not between countries. You might wish to consider using the train or bus instead.

 

In case of an excursions how long is the travel time and how long is the real excursion?

The given duration for the excursion means the real timing for excursion (sightseeing, lunch.. etc) starting from the stopping time.

 

I am travelling with a baby, do you have a seat for it?

This is not a problem, we can provide a baby seat or booster seat free of charge. Please provide information on the number of children and their ages at the time of booking. This is your own responsibility, as we do not know their age.

 

I am disabled. Can I travel with a wheelchair?

A wheelchair can be transported free of charge, if notified to us in advance when making your reservation.

 

Is it allowed to smoke, eat and drink in the vehicle?

Sometimes we have more transfers in one day, so it is forbidden to smoke and eat in the vehicle. Only mineral water can be consumed. In case you would like to smoke or eat, please signal to the driver and during a short stoppage, it is possible to do this outside the vehicle.

 

Can you recommend any other supplier instead of you?

No, in this case we can not help. We do not like to recommend any other company, because in case of any inconvenience we can have a bad reputation, but be careful if the prices are too low to be true.

 

Can I book a vehicle without driver?

No, because we are not a car hire company.

 

Do you have insurance?

We have full public liability insurance in the case of accidents. We do, however, recommend that you have a travel insurance policy that is valid for the duration of your trip.

 

Are your transfers cheaper compared to travel by train, bus or plane?

Travelling long distances in Central-Eastern Europe with private transportation service is much better than train, bus or plane. The most significant benefit is the travel time, which is much shorter compared to the regular bus or train connection. Plus, with bus or train you need time and another form of transport to get to and from your address or hotel to your final destination, so if you travel by train or bus you will also have to add costs for getting to and from the train or station from your hotel. With our door-to-door transport, there are no other stops on the way unless you ask us to do so (for toilet, lunch, sightseeing.. etc). For example, if four person is travelling then the total price is around the same as travelling by bus or train. Generally for larger groups it might be cheaper travelling by private transfer. Last but not least, sometimes there is no direct connection by travelling train or bus and you are forced to wait long hours by changing the vehicles.

 

We are group of four people and have a lot of luggage. Will they fit into a car?

In case you think the offered vehicle is too small for your luggages, it is better to book a bigger vehicle. This is your own responsibility, as we do not know how many luggages you plan to carry with you. We have experienced that in every country medium and large luggages mean something different.

 

Do you have other question or do you need an offer?

Please click here:   Contact Us Now  >> 

 

 

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 Friendly and reliable

"We were a group of 6 adults (with an elderly) with a lot of baggage travelling from Salzburg to Budapest and also from Budapest to Krakow. The car provided was spacious enough (9 seaters) for all of our belongings and there were enough leg space. We suggest to opt for one of the "stop-midway" option to rest and also experience the atmosphere of villages/attractions nearby. The driver was very friendly and professional and he came right on time. Good service. Recommended!"

 

Delfina C. 
Indonesia 

 

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